Frequently Asked Questions

Most orders are processed within 1-3 business days. After it's shipped, average delivery times are 2-7 business days within the United States.

If it's an international order, most packages arrive within, for international delivery 11–20 business days based upon how your country handles those packages. Unfortunately, there's nothing we can do on our end to expedite that process.

We ship to most countries, except for North Korea, Russia, Belarus, and Ukraine.

Tracking information isn't always real-time. Shipping providers might delay updating the tracking locations by several days. Rest assured, your package is still on its way to you and probably further along than it looks.

We process our orders very quickly. Sometimes, an order will be packaged minutes after it has been placed. If you gave us an incorrect shipping address it’s very important that you send us an e-mail as quickly as possible with the incorrect shipping address and the shipping address that you would like it changed to. There’s no guarantee that we’ll be able to switch out the address before the package leaves our hands, but we’ll try our best.

As our team works hard to get your order dispatched as quickly as possible, we cannot guarantee we will be able to cancel or update your order upon request.

Customs information for international orders is not quite the same as tracking information. Customs information is only updated when it is relevant to the customs process. Even if it appears that your order is “stuck” in a sorting facility, there’s no need to worry – your order is likely much further along than it appears.